Privacy Policy
Effective July 22, 2026
RingReplacer is operated by Hawkeye S3 LLC, the legal entity registered for text-messaging (10DLC) purposes. “We,” “us,” and “our” on this page mean Hawkeye S3 LLC.
RingReplacer is a self-hosted phone system: calling, texting, and voicemail on numbers you own, running on a server you (or your organization) control. That architecture shapes this policy more than anything else — most of your communications data never touches infrastructure we operate. This page explains what does, and what happens to it.
What we mean by "self-hosted"
When you or your organization run RingReplacer, the app connects to a backend running on your own server (or your organization's server) and to your own carrier account. Your calls, text messages, voicemail recordings, contacts, and call history are stored in a database on that server — not on servers we own or operate. We don't have a copy, a login, or routine access to it. If you're using someone else's RingReplacer instance (for example, an employer's), that instance's operator controls your data and may have their own additional privacy practices — ask them.
Information we (and your instance) collect
- Account & identity — your phone number, and a display name if you set one.
- Calls — the numbers involved, timestamps, duration, and direction (inbound/outbound); the audio if call recording is enabled on your instance.
- Text messages — the content of SMS/MMS you send and receive, and any photo/media attachments.
- Voicemail — the audio recording, and a text transcription if your instance has a transcription provider configured.
- Verification codes — a one-time code texted to your phone number to confirm you control it when you sign in to the app.
- Device information — a push notification token, used only to wake the app for an incoming call or message.
How it's used
Solely to operate your phone service: routing calls and messages, delivering push notifications so your phone rings, transcribing voicemail if that's configured, and signing you in. We do not use it for advertising, do not build behavioral profiles from it, and do not sell it. There is no ad-supported tier of this product and no data-mining business model behind it — that's a deliberate architectural choice, not a policy we could quietly change.
Who else sees it
A small number of third parties are structurally necessary to place a call or send a text — each sees only what it needs to do its job:
- Your carrier (Telnyx) — carries the actual call/SMS traffic on your instance's own carrier account, and is subject to its own privacy policy.
- Apple / Google — deliver the push notification that wakes the app; they receive a device token and the fact that a notification is due, not message content.
- A transcription provider, only if your instance's operator has configured one, to convert voicemail audio to text.
We operate one small piece of shared infrastructure ourselves: a push relay that forwards "wake up" notifications to the app. It's built to know as little as possible — enough to route a notification, never message content or a copy of your history.
Text messaging originator opt-in data and consent will not be shared with any third parties for any purpose. Mobile information generally is not shared with third parties or affiliates for marketing or promotional purposes, and is not used for any purpose beyond providing the messaging service described in this policy.
How long we keep it
Voicemail recordings are deleted automatically after your instance's configured retention period (90 days by default). Call, text, and contact history are retained until you or your instance's operator deletes them — self-hosting means retention is a setting you control, not a policy we impose.
Your choices
You can delete messages, call history, contacts, and voicemail from within the app at any time. Because the data lives on your (or your organization's) own server, exporting or permanently erasing it is entirely within your control, independent of us. To stop receiving text messages from a RingReplacer number, reply STOP to any message from it.
Children's privacy
RingReplacer is not directed at children under 13, and we do not knowingly collect information from them.
Changes to this policy
If this policy changes materially, we'll update the effective date above and, where practical, note it on our site.
Contact
Questions about this policy: support@ringreplacer.com.